G1X is passionate about horse racing and providing racing enthusiasts, newcomers and the public generally with greater access to the horse racing industry through news, videos, education, events and experiences.
To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any such research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.
Where possible we collect your personal information directly from you. For example, if you have subscribed to be a member of our website, subscribed to receive a newsletter, entered one of our competitions or promotions, participated in one of our surveys or sent us an enquiry we may have collected your name, email address, contact details and your responses/queries. If we have called you, we may have collected details of our conversation with you.
We may monitor (record) telephone conversations with you for staff training and compliance purposes. We will inform you prior to any telephone conversation which is monitored (recorded) in this way to obtain your prior approval.
In addition some personal information may also be collected by use of “Cookies” when you contact G1X or its associated entities on-line. A cookie is a small file which is placed on your hard drive when you visit G1X websites (directly or via our applications). We use information from cookies for purposes which may include:
Enabling targeted services and opportunities to be directly marketed to you based on your browsing history.
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.
You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.
You can also choose whether you wish us to collect cookie information for these purposes using the settings in your browser, as further explained at http://www.cookiecentral.com
We use the personal information we collect to:
In doing so, and to enable us to provide you with these services, we will include your personal information in our direct marketing database and client databases.
In order to provide those services or fulfil the purposes identified above, we may also disclose your personal information or some of it to other of our related entities or affiliated third party service providers such as data processors or direct marketing consultants.
If you do not want to receive any of this information, you may opt-out of receiving direct marketing at any time by contacting our Privacy Officer whose details are set out below. You may also opt-out and stop the delivery of future promotional material from G1X by following the special instructions in any marketing email you may receive from us. These instructions will tell you how to remove your name from our database and marketing list.
Once you have told us you no longer wish to receive information about our services, we will not send you any further material. We will keep your basic details in our ‘do not contact’ database so that we do not contact you again.
You can, however, change your mind about receiving information about our services at any time – you just need to let us know by contacting us as outlined above.
G1X will disclose your personal information to our related entities and/or certain affiliated third party service providers in certain relevant circumstances and in the provision of our services to you. This may include disclosure to:
Finally G1X or its undertaking may be the subject of sale or negotiations for sale in which case your personal information may be disclosed and ultimately pass into the custody of a purchaser. If this occurs disclosure and transfer will be subject to the terms of this Policy and the Australian Privacy Principles.
G1X takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
We employ a number of means to protect your personal information, including:
Please note that there are inherent features of internet communications – including e-mail – which are not secure and may involve your communications being routed through a number of servers and different countries. G1X cannot control this and does not guarantee the security of such transmission. Be aware that various encryption methods can be employed to secure that information if you are concerned about it but, once again, G1X does not control or particularly recommend any of these and does not warrant their effectiveness.
G1X may use the services of overseas data storage and processing services and may maintain databases outside of Australia.
As noted above, you should also be aware that e-mail services and communication over the internet may involve portions of your personal information being routed through servers located anywhere in the world. This is a technical feature of the function of the internet and e-mail and is not a matter under G1X’s control.
G1X may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed, we attend to the secure destruction or deletion of your personal information.
Email: [email protected]
Mail: G1X Privacy Officer 600 Glenferrie Road, Hawthorn Vic 3122
We offer a free internal complaint resolution scheme. Should you have a privacy complaint, please contact us so we can try to fix the problem.
To assist us in helping you, we ask you to follow a simple three-step process:
1. Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
2. Contact the G1X Privacy Officer via the contact details outlined above, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that’s required to resolve most issues.
3. If at this stage the matter has not been resolved to your satisfaction, the matter will be referred to a senior manager within G1X. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to assist you.
If you are not satisfied with the result of your complaint to G1X, you can refer your complaint to the Office of the Australian Information Commissioner.
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]
“Betting Partner” means the wagering service providers with whom G1X has affiliate agreements at any given time.
“G1X” in this document means G1X Pty Ltd (ACN 605 966 612) and its subsidiaries or related businesses.
“Personal information” is any information about you that identifies you or information by which your identity can be determined.
“Sensitive Information” is personal information concerning your: